What to do if your USPS shipment is in transit but hasn't arrived

Created by XYZ Merchandise, Modified on Thu, 10 Apr at 12:59 PM by XYZ Merchandise

If you have made a purchase from us and your shipment is being handled by USPS, it is important to note that as long as the tracking information shows that the package is in transit, it is not considered lost. Here are some steps you can take if your USPS shipment is in transit but has not arrived:


1. Check the tracking information: The first thing you should do is check the tracking information provided to you by USPS. This will give you an idea of where your package is currently located and when you can expect it to arrive.


2. Wait for the estimated delivery date: USPS provides an estimated delivery date for each shipment. If your package is still within this timeframe, it is best to wait a little longer before taking any further action.


3. Contact USPS: If your package is significantly delayed or if you have any concerns about its whereabouts, you can contact USPS directly for more information. They may be able to provide you with more details about the status of your shipment.


4. Reach out to us: If you have checked the tracking information, waited for the estimated delivery date, and contacted USPS without any resolution, please reach out to our customer support team. We will do our best to assist you and help resolve any issues with your shipment.


Remember, it is common for USPS shipments to experience delays, especially during peak seasons or unforeseen circumstances. Rest assured that we are here to help and will work with you to ensure that your package arrives safely and on time.

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