My package says its delivered but its not here.

Created by XYZ Merchandise, Modified on Thu, 17 Apr at 1:18 PM by XYZ Merchandise

Steps to Take When USPS Tracking Says "Delivered," but You Don't Have Your Package


1. Check Around Your Property:

   - Examine all possible drop-off locations, such as your front porch, back door, garage, or any side entrances.

   - Look for any signs that the package might have been tucked into a hidden area for safety.


2. Ask Your Neighbors:

   - Sometimes packages are mistakenly delivered to a neighbor's address. Check with your immediate neighbors to see if they received it by mistake.


3. Verify the Delivery Address:

   - Double-check the delivery address on your order confirmation to ensure that it was correctly entered.


4. Look for a USPS Notice:

   - Check if the mail carrier left a "Delivery Attempted" notice indicating that the package is being held at your local post office.


5. Wait 24-48 Hours:

   - Occasionally, a package may be marked as delivered up to 24 hours before its actual arrival. Wait a bit and check again.


6. Contact USPS:

   - Visit your local post office to inquire about the package and speak to the local mail carrier if possible.

   - Call USPS Customer Service at 1-800-275-8777 and provide them with your tracking number for assistance and more detailed tracking information.


7. File a Claim:

   - If the package was insured, file a claim through USPS. Ensure you have all relevant information, like your tracking number and proof of purchase.

    - Website for USPS claims: https://www.usps.com/help/claims.htm


8. Consider Alerting Authorities:

    - If package theft is a possibility, consider reporting it to local law enforcement for further investigation, especially if it's a recurrent issue in your neighborhood.


By following these steps, you should be able to resolve most issues related to packages marked as delivered in your USPS tracking information.

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